System Integration
 In recent years, system integration has become a key factor in the operations, strategy and competitive advantages of corporations using computing and telecommunications. System Integration involves linking both the data and business functions across a number of separate applications to deliver and meet the requirements of a business value chain. System Integration is required where a business process needs to involve a number of business applications in order to perform its function. Typically, this will be in order to gain or provide access to systems such as customer specific data (history data, finance data or payment data, production for order data and sometimes data provided by external supplier systems. System Integration will help organizations achieve cost reduction and a streamlined business operation through standardized platforms. System Integration in Contact Centers and Business Telecommunication environments Optimizing the customer contact of our customers. This is what we continuously pursue in our System Integration projects. In co-operation with our customers, we design, develop and implement customer contact solutions. In these projects, we never lose sight of our customer’s customer. During the process, we are determined to deliver the right solution within the proposed financial budget and within the proposed timeframe. We achieve this by identifying business issues and translate these issues into clear objectives (KPI). KPIs that are realistic from a business, process and technology point of view. CPSharing : an experienced Integration Partner Over the years, CPSharing professionals have successfully integrated a wide range of Contact Center and Business Communications Solutions. CPSharing designed and implemented several Customer Contact solutions for a number of internationally operating banks and insurance companies, based on centralized and multi-skilled (multi-language, multi media) Contact Centers. CPSharing designed and implemented multinational telephony infrastructures and multi-channel Contact Centers for a number of American and European multinationals. CPSharing has many years’ experience in integrating Self Service (Web and IVR) solutions within Contact Centers. CPSharing has implemented efficient and reliable Business Intelligence Solutions. |
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