 To realize the outlined telebusiness strategies in all their aspects, CPSharing has developed its own project methodology: the integrated approach. This approach guarantees that consistency between marketing, organization, process and technology is adhered to throughout the project. We achieve this by keeping our projects SMART (specific, measurable, acceptable, realistic and on time).
Support from A to Z. This can only be achieved with a broad and deep telebusiness expertise. Expertise that is at the core of the CPSharing organization.
Our consultancy services:
- Multichannel Contact Center, ERP and CRM feasibility studies and analyses
- Strategic Contact Center realignment
- Contact Center process design and re-engineering
- Contact Center performance assessment, based on the definition of and alignment to key performance indicators
- Analysis, design and tendering of Contact Center CRM and ERP applications
- Analysis, design and tendering of Knowledge Management and Document Management systems
- Analysis, design and tendering of integrated voice/data network infrastructures
- Contact Center “assessments” and “Quick Scans”.
- Program management for complex Contact Center, Knowledge Management, CRM and ERP implementation
- Telephony and Contact Center relocation project planning, management and consulting
- ICT implementation project management
CPSharing offers consultancy in the following areas of competency:
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